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Privacy • Communication • Website Notice

Privacy & HIPAA Notice

Guiding Light Peer Services (GLPS) is committed to respectful, privacy-forward support. This page explains how we handle information, website communications, and what to avoid sending through web/email.

Business Hours: Mon–Fri 8:00 AM–5:00 PM • 24/7 peer support by text
Important
Please do not include sensitive personal health information in website forms, standard email, or unsecured text messages. If you are in crisis, call 911 or 988.
Contact
Email: info@guidinglightpeerservices.onmicrosoft.com
Phone/Text: (910) 467-8653

What information we collect

  • Contact information you provide (name, phone, email) when you reach out.
  • Message content you choose to send (we recommend keeping messages general and non-sensitive).
  • Basic website data that many sites collect by default (e.g., device/browser type) through standard hosting logs.

How we use information

  • To respond to your request and coordinate peer support services.
  • To improve how we provide services and communicate with the community.
  • To meet operational, safety, and compliance obligations when applicable.

What not to send via web/email

For your privacy, avoid sending:
  • Diagnoses, medications, detailed medical history
  • Highly sensitive substance use details
  • Social security numbers, insurance ID numbers
  • Details about imminent risk or emergencies
If you need immediate support due to safety concerns, call 911 or 988.

Communication & confidentiality

Website & standard email
Website forms and standard email are convenient, but they may not be the most secure method for sensitive communication. Please keep messages general and request a call/text for details.
Text messaging
GLPS offers 24/7 peer support by text. Texting is intended for support and coordination. Avoid sharing highly sensitive information by text; request a more secure option if needed.

Cookies, analytics, and third-party tools

We aim to minimize tracking technologies, especially on pages where personal information may be entered. If we use analytics tools, we use them to understand general site performance (e.g., page visits) and improve usability.
Important: If you enter health-related information into a website form, some tracking tools could expose that data to third parties. GLPS does not want you to submit sensitive information through the site.

Information sharing

GLPS does not sell your personal information. We only share information as needed to provide services, coordinate support, or comply with legal obligations (when applicable), and we limit sharing to the minimum necessary.

Retention

We keep communications and records only as long as needed for operational, service, and compliance purposes. If you have a question about what is stored, contact us using the information on this page.

Questions about privacy?

Contact GLPS at (910) 467-8653 or info@guidinglightpeerservices.onmicrosoft.com. For general contact, visit the Contact page.
Last updated: January 23, 2026
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SMS Privacy & Mobile Information

Guiding Light Peer Services respects your privacy. Mobile information collected for SMS communications, including phone numbers and opt-in consent, will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

SMS data is used solely for communication directly related to Guiding Light Peer Services operations, peer support services, appointment coordination, referrals, and administrative messaging. All information is handled in accordance with applicable confidentiality and privacy standards.